Warranty

Speediance guarantees that your Speediance product, when used, operated, and maintained according to the provided instructions, will be free from material and workmanship defects throughout the warranty period.

The warranty period begins from the date of purchase and covers manufacturing defects for 2 years.

Conditions for Free Warranty Service

1. The product was purchased from official or authorized distributors.
2. The product experiences defects due to material or workmanship within the warranty period.
3. Valid proof of purchase and product serial number (SN) are provided.
4. The product has not been subject to unauthorized disassembly, modification, misuse, or unauthorized installation.

Warranty Exclusions

• Damage due to misuse, improper operation, installation errors, unauthorized repair, modifications, or disassembly.
• Cosmetic damage not resulting from manufacturing defects.
• Normal wear and tear, including performance degradation from regular use.
• Damage from environmental factors (extreme temperature, corrosion, electromagnetic interference).
• Data loss resulting from failure to back up data prior to repair.
• Damage caused by operating outside specified guidelines or in extreme environments.
• Force majeure events (fire, flood, earthquake, etc.).
• Products used commercially without a commercial warranty agreement.

Obtaining Warranty Service

Contact Speediance via email at info@speediancesa.co.za within 30 days of discovering a defect. Include the product serial number (SN) and your proof of purchase. Follow the instructions provided for troubleshooting or return arrangements.

Logistics Costs

Speediance covers logistics for warranty-approved repairs. All other shipping, customs, or service charges for ineligible claims are the customer's responsibility.

Cross-border Warranty (SA)

Warranty services for products purchased in the SA are valid throughout the SA only.

Wear and Tear

Items like resistance cables may wear down with normal use. Issues like thinning, cracks, or fraying are excluded from coverage. We recommend regular inspections and prompt replacement for safety. Parts are available, but labor and travel may be charged.

Data and Privacy

Speediance is not liable for data loss. Please back up all data prior to repair. All personal data is handled per the Protection of Personal Information Act (POPIA) 4 of 2013,.

Limitation of Liability

Speediance is not liable for indirect or consequential losses. Our total liability is limited to the original product price, except where restricted by law. This does not affect liability for death or personal injury caused by negligence.

Commercial Use

Products used for commercial purposes require a separately arranged commercial warranty. Contact us directly to discuss options.

General Provisions

• Returned products must be packaged according to Speediance instructions.
• Speediance retains the right to handle unclaimed products per legal requirements, including applying handling or storage fees.

Privacy and Data Protection

Speediance respects your privacy and will handle all personal information in compliance with SA GDPR and relevant laws. Please ensure your data is backed up before sending any device for service.

Changes to Warranty

We reserve the right to update this warranty policy as needed. Any changes will not affect your statutory rights under SA law.

For further assistance, contact Speediance Customer Service.